Privacy Policy

1. Overview

We value your privacy and aim to handle your information responsibly and transparently. This Privacy Policy applies to InterProWebHost websites, hosted services, customer accounts, support interactions, billing, marketing communications, and related tools and integrations.

By using our website or services, you acknowledge that your information may be collected and used as described in this policy. This updated version modernizes and clarifies the legacy policy previously published by InterProWebHost.

2. Information We Collect

2.1 Information You Provide

• Name, business name, billing address, email address, and phone number
• Account registration details and customer profile information
• Payment-related details, such as billing method and transaction records
• Support requests, messages, attachments, tickets, and troubleshooting details
• Survey responses, preferences, and marketing communication choices

2.2 Information Collected Automatically

• IP address, browser type, device information, operating system, and referring pages
• Website activity, pages viewed, clickstream data, session patterns, and timestamps
• Basic analytics and traffic data used to improve website performance and usability
• Security and abuse-prevention data used to detect suspicious or prohibited activity

2.3 Service-Specific Information

Depending on the services you use, we may also process hosting account details, domain data, billing records, technical support information, backup-related information, and service configuration data needed to provide and maintain your account.

3. How We Use Information

We use personal information for legitimate business and service-related purposes, including to:

• Provision, manage, and deliver hosting, domain, email, security, and digital services
• Process orders, payments, renewals, invoices, and account administration
• Provide support, troubleshooting, maintenance, and customer service
• Improve platform performance, reliability, service quality, and user experience
• Monitor usage for security, abuse prevention, fraud detection, and policy enforcement
• Send service notices, billing notices, support communications, and account alerts
• Send newsletters or promotional messages where permitted, subject to your communication preferences
• Comply with legal obligations, regulatory requirements, and lawful requests

4. Sharing and Disclosure

We may share information only where reasonably necessary, including with:

• Payment processors, billing providers, and fraud-prevention vendors
• Analytics providers and infrastructure or service partners supporting our platform
• Vendors who help deliver hosting, security, monitoring, email, or integrated services
• Professional advisers, auditors, insurers, or legal representatives where appropriate
• Law enforcement, regulators, courts, or government authorities where legally required

Third-party service providers are expected to process information only for authorized business purposes and subject to appropriate confidentiality and security obligations.

5. Cookies and Tracking Technologies

We use cookies, log files, and similar technologies to operate the website, remember preferences, improve navigation, analyze traffic, and better understand how visitors interact with our pages.

For a more detailed explanation of the types of cookies we use, how they function, and how you can control them, please review our Cookie Policy.

You may be able to control cookies through your browser settings. However, disabling certain cookies may affect how parts of the website function.

6. Data Retention

We retain personal information for as long as necessary to provide services, maintain records, comply with legal, tax, accounting, security, and dispute-resolution obligations, and enforce our agreements and policies.

Retention periods may vary depending on the type of data, service used, account status, support history, payment activity, and applicable legal requirements.

7. Security

We use commercially reasonable technical and organizational safeguards to protect personal information, including secure transmission practices, access controls, administrative safeguards, and security monitoring.

No method of transmission over the Internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, subject to legal or operational exceptions
• Object to or restrict certain processing in limited circumstances
• Opt out of marketing communications at any time
• Request a copy of your account information where legally required

Customers can also access and update certain account details by logging into their InterProWebHost client area, where available.

9. GDPR / CCPA Notice

9.1 GDPR-Oriented Notice

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar privacy laws, we process personal data on one or more lawful bases, including contract performance, legitimate interests, compliance with legal obligations, and consent where required.

9.2 CCPA / US State Privacy-Oriented Notice

If you are a California resident or reside in another U.S. state with applicable privacy rights, you may have rights relating to access, correction, deletion, and certain disclosures about categories of information collected, sources, purposes, and sharing practices.

10. Business Customers / Data Processing Addendum (DPA)

Where InterProWebHost processes personal data on behalf of a business customer in connection with hosted services or account-based service delivery, that customer may be acting as the data controller or business, and InterProWebHost may be acting as a service provider or processor for limited operational purposes.

Business customers requiring controller-processor or business-service provider terms may contact us to request an appropriate Data Processing Addendum (DPA), where applicable and commercially reasonable.

• Service delivery and technical operations
• Support and troubleshooting
• Security monitoring and abuse prevention
• Billing, compliance, and platform administration

11. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we believe that such information has been submitted, we may delete it as appropriate.

12. Third-Party Services and External Links

Our website and services may link to or integrate with third-party services, applications, registrars, payment providers, analytics platforms, and other vendors. Their privacy practices are governed by their own policies, and we are not responsible for the privacy practices of third-party sites or services not controlled by us.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, operational, service, or platform changes. Revised versions become effective when posted unless otherwise stated.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

14. Contact Information

If you have questions about this Privacy Policy, your personal information, or privacy-related requests, contact us.